Client Guide to Using the Centre During COVID-19: As at 1st July 2020.

As ever, the health, wellbeing, safety and security of all of our clients, visitors and practitioners are our priority. We have spent a lot of time preparing to re-open, and putting in place preventative measures, as part of our COVID-19 Secure Protocol, to ensure that we reduce the risk of infection from COVID-19 to those using the Centre to the lowest possible practicable level. This will necessarily entail some changes to the way in which the Centre and our Practitioners operate which are outlined below.

Determining if an on-site therapeutic session is appropriate

• In line with current Government guidelines, our professional therapeutic practitioners will be assessing with each individual client whether it is appropriate to offer on-site therapeutic sessions, with particular consideration given where individuals have been advised that they are clinically extremely vulnerable or for those who fall into the clinically vulnerable category.

Arriving for your appointment

• Clients will be asked to arrive as close as possible to their appointment time to minimise waiting. There will be no waiting area available in the Centre.

• If you drive you should park on the Centre driveway and wait to be given access to the building by your practitioner.

• Driving, walking or cycling to the Centre rather than using public transport, is preferable where possible. It is now a legal requirement to wear a face covering when using public transport.

• Where a family member or friend has transported clients to their session their supporters should remain outside the Centre or return to collect them at the end of the session.

• Clients are asked to bring as little as possible with them into the Centre and keep any coats and bags with them at all times. If you wish to have water during your session, please bring a water bottle.

• Access to the Centre for clients will now be through the side entrance, with access to the front of the building currently closed.

• Clients will be asked to use the downstairs bathroom to wash their hands thoroughly on entering and leaving the building. Sanitising hand wash, paper towels, and hand sanitiser are provided. You will also be asked to spray the bathroom sink and taps with an appropriate anti- bacterial spray after each use.

Your appointment

• Only downstairs at the Centre will be open. Upstairs is screened off and there will be no access.

• Our therapy room has been set up with two meter spacing between the client and practitioner chairs to maintain social distancing. This is indicated by tape on the floor.

• There is now a 30-minute buffer between clients to allow for cleaning and room preparation, enabling a period of ventilation and to help prevent overlap between clients.

• All contact surfaces and common areas to include seating, surfaces, door handles, any equipment used and bathroom furnishings are thoroughly cleaned with an appropriate anti- bacterial cleaner after each client.

• All of our practitioners wash their hands thoroughly on arrival, after cleaning between clients and on their departure.

• Centre staff will be completing daily checks and cleaning whilst the Centre is in use to ensure hygiene standards are maintained.

• Clients are asked to make payments online where possible to avoid the exchange of cash or cheques.


  • If you, or anyone in your household or a support bubble of which you are part, develop any COVID-19 symptoms (see # below) you must not attend your session, you should cancel your appointment directly with your practitioner immediately and follow the latest government guidance. # The main symptoms of coronavirus currently specified by the NHS are:
  1. high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature).
  2. new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
  3. loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

Most people with coronavirus have at least one of these symptoms.

ETC COVID-19 Client Guide 1 July 2020

Staying COVID-19 Secure in 2020

At the Elysia Therapeutic Centre your health, wellbeing, safety and security are our priority. We would like to re-assure all of our clients and visitors that we have complied with the Government’s guidance on managing the risk of COVID-19.

  • We have carried out a thorough COVID-19 risk assessment for the Elysia Therapeutic Centre.
  • We have developed a COVID-19 Secure Protocol to reduce the risk of infection from COVID-19 to the lowest reasonably practicable level through preventative measures in line with the latest Government guidelines
  • We have cleaning, handwashing and hygiene procedures in line with Government guidance
  • We have taken all reasonable steps to enable people to maintain a 2m distance in the Centre.
  • Where people cannot be 2m apart, we have done everything practical to manage transmission risk.

Operating in this new way is a learning process for us all. We always welcome feedback to enable us to improve, so if there is anything that you would like to share or that concerns you, please speak to your practitioner or contact our Practice Manager, Sue O’Brien via email at or on 01384 392072

ETC COVID-19: Client Guide